![]() If that is the case, you can try to perform a factory reset of your device to resolve the issue, but there is still no guarantee that it will work. The only other reason that you could be having trouble with completing the unlock process would be if your cell phone was previously rooted or jail broken. The number of attempts to try unlocking a device before it is locked to the network varies by device manufacturer and model. The incorrect entry of an unlock code too many times during the life of the device disables the unlock ability and permanently locks the device to the network. If you're still unable to unlock your device with the unlock code that we've provided for you, it's usually due to the unlock code being entered incorrectly too many times. You'll need to also be sure that you're inserting the correct compatible type of SIM card for the kind of cell phone that you're using as well. When you go to complete the unlock process by entering the unlock code on your device, please follow the instructions that you were provided via email along with your unlock code. Hello can definitely provide you with some more information about the unlock process. I wanted to paste the whole live chat conversations here but it cannot exceed 20,000 characters here. On top of it if I have to get a new phone because AT&T can't figure out how to get my phone unlocked I expect to be compensated for the cost of my old phone. The whole process has been taking me too much time and causing me much frustration. After a long time talking to live chat customer service agents who consistently didn't listen well to what I was saying and constantly were offering solutions that couldn't help I finally got a hold of a supervisor who tried to help but ultimately told me that I could not be helped. After requesting another unlock which was approved, I received the same unlock code which also didn't work. I visited an AT&T store and explained the situation to a worker who immediately said he could do nothing for me and that I needed to request another unlock online. After getting my phone paid off I requested an unlock and it was approved. My family has been trying to get off of AT&T's plan and my phone has been the last one to be transferred off. I am pretty frustrated with the customer service from AT&T.
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